PAYMENT
We expect payment within three business days. When no payment is received we will try to contact you via e-mail. When no response is received, we will cancel the sale after 5 business days.
All orders placed through our website are processed using encryption to protect your information.
We don’t collect your information for any marketing purpose. We don’t share any personal data with third parties.

PAYPAL
Quick and easy checkout in full security.
Fraud Prevention and Protection.

CREDIT CARD
We make it easier to accept all the major debit and credit card payments.
Advanced Fraud Tools (Braintree Payments).

GENERAL SHIPMENT INFO
Orders are all shipped within 3-5 business days after payment. We use the United States Postal Service (USPS). We always ship to your shipment address.

SHIPMENTS IN THE U.S.
Inside of the U.S. shipments can take from 3-5 business days. Depending on the time of year, it may take longer.

SHIPMENTS OUTSIDE THE U.S.
Outside of the U.S. shipments can take from 15-30 business days. Depending on the time of year, it may take longer.
If customs fees are imposed, they have to be paid by you and we will not refund them.

EXCHANGES & REFUND
WE ONLY EXCHANGE / REFUND DEFECTED MERCHANDISE.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, you should e-mail us pictures of the damaged goods at info@accento.world and we will send you the address for the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

LOST OR DAMAGED PACKAGES
We cannot be held responsible for lost or damaged packages or their content. We will not refund you. Please get in touch with us so that we can be aware of the situation.

VIEWING ORDERS
If you have placed any orders with us, you can view your orders by clicking “My Account” and then the “My Orders” link on the right side of the page in the footer navigation area.

UPDATING ACCOUNT INFORMATION
Account information can be changed anytime by clicking the “My Account” link in the footer menu of any page when logged into the site. From “My Dashboard”, click on any of the links to the left under “My Account” to begin editing and changing any of your account information. When done, click the “Save” button to finalize your changes.